MUST READ: If you’ve ever bought USED equipment personally or for your business….


I was recently talking with a landscape contractor about their business.   Although we were talking about the opportunity in their business, their unique selling proposition, as well as their 2013 plans, I also asked about adversity in their business in

NOW HIRING: Landscape Designer & Client Representative, Basking Ridge, NJ


I have a client who is hiring the following position.  Any interested applicants, please send your resume here….  (CLICK LINK on HERE)

Is a fast-paced environment attractive to you?
Do you find satisfaction in “closing the deal”?
Is creativity

How @WarbyParker Makes Buying Eyeglasses Fun+Fast+PricedRight+ClientCentric (and a few surprises!)


If you have heard me speak in the last few years, or you are a client of mine, or simply sit and listen to me ramble about businss topics, you know that I am somewhat obsessed with the client experience.

Customer Service Revisited ~ Keynote in Detroit, MI ~ March 5th, 2013 @apple @starbucks


One of my favorite parts of my job is to get on stage and share my life and experiences with audience members.  In just a short three weeks, I’ll be able to do that as I present a Keynote Presentation

Harvard Business Review: In Sales, Hire for Personality, then Train for Skill @HarvardBiz


A few weeks ago, a new client of mine sent me the article below, published by Harvard Business Review… back in August.  The PDF version he sent to me resonated with me, and I loved the approach to hiring a

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Jason Cupp: Know your Team

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