A Facebook friend of mine, David Bockman, recently posted this AWESOME post on his Facebook page… I read it with awe about a random act of Customer Service kindness from the owner of Remington Mulch.. Read David’s account of how a company such as Remington made a HUGE difference to its neighbors during the recent blizzard that affected the Washington DC Metro area. Congrats to Remington Mulch for being a Custome Service Driven Company…. Read on.
A Great Business ModelSo, I stood in my driveway this morning, having just started the herculean task of digging out of an epic snowfall… I was estimating about 4-5 hours of shoveling to free both our vehicles. As I rested for a moment, a white F-150 with a snowblade came cruising up the road slowly. “Great”, I assumed, “Here’s some opportunistic weasel looking to price gouge me for a minute’s work with his truck.”
He rolled down his window. I could see his young son in the passenger’s seat. This only added to my unease.
“Hi! Can I plow you out this morning?”
Pleasantly I said, “You know I think I have this, thanks so much for the offer though!”
“Are you sure? There’s no charge… I’m not looking for money, just want to help my neighbors is all…”
Wow. What could I say? Heck yes, and thank you! It took him 2 minutes what it would have taken me 4 hours and numerous nose wipes to accomplish.
“Are you a contractor? Can I get your card? I’m a landscape designer and would love to recommend your company if the opportunity presents itself…”
“Oh, I own Remington Mulch, I live just down the street there…”
Talk about awesome, awesome and generous service. I’ve actually used Remington many times, their hardwood mulch is wonderful, their topsoil is screened and lovely, and their compost is black gold.
So what does this bit of neighborly help do? It makes people like me drive more business to Remington and cements feelings of bon homme among the community. Whatever money that gentleman spent in gas and wear on his truck will be made back tenfold just from me, and likely many times that when my other neighbors need garden materials.
Kudos Remington Mulch Company, and thank you!
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