Comments on: Enterprise Rent-A-Car Sucks

By: LEXY

LEXY — Sat, 07 Aug 2010 01:55:07 +0000

aHAHAHA!!! i LOVE IT! Tim is clearly very confused! Busted, lol. I personally can’t stand enterprise because of some horrific customer service myself. My trauma was in Utah. I will never use them again! Nor will anyone I know, if I can help it. I love it when they put more time into damage control than on helping and keeping customers. I guess they will work on hiding their IP address now? LMAO!

By: jason cupp

jason cupp — Mon, 26 Jul 2010 22:24:23 +0000

Tim -

THANK YOU for your reply to this blog post. You clearly don’t understand Internet Protocol – because your IP address is registered to The Crawford Group, Inc./dba Enterprise Rent A Car, specifically from Maryland Heights, MO, which is where your Corporate HQ is.

A more appropriate reply would have been for you to apologize for YOUR EMPLOYEE stealing my credit card and denying it. OR, to apologize for YOUR EMPLOYEE purposefully refusing to reply to my inquiries.

If she did, you wouldn’t have to waste your time Googling your company name to find negative items like this.

Trust me, I have not rented trom you people since this, nor will I. Nor will anyone I know of, do business with you guys.

Question: How do you manage so much negativity on the internet about your company? It must be your full time job!

By: Tim

Tim — Mon, 26 Jul 2010 21:53:54 +0000

If you don’t like Enterprise go somewhere else. No one person or company is perfect. People make mistakes. I am sure at your place of employment everything is perfect and every complaint is handled perfectly! Not likely…

By: Paul T

Paul T — Mon, 17 May 2010 21:52:02 +0000

A week ago last Thursday, someone driving an enterprise rental crashed into me and ever since their insurance company ELCO has been trying to weasel out of their responsibility and pin the accident on me. They finally accepted liability but now Enterprise wants 20 bucks a day for a rental because I don’t have collision on my insurance. One of their cars smashes into me and I have to pay for a rental. Nice. Say hi to Hitler when you die. I picked it up today and will be dropping it off tomorrow. I will drag myself to work with my tongue before I pay those scumbags 20 bucks a day.

By: Charlie Hustle

Charlie Hustle — Fri, 09 Oct 2009 03:46:20 +0000

I also worked for ECRAP. They abuse you till you quit or they fire you once they noticed your not drinking the green kool-aid. They make you work like dogs and treat you like crap. Thank God I don’t work there anymore.

By: MIKE

MIKE — Fri, 18 Sep 2009 18:13:38 +0000

Jason,
Try NextCar rentals in Woodbridge. Great selection of cars, including cars you can’t get at E-prise, mercedes, Infiniti..(I rented a Hummer!!!)
Great staff, regional owner. Ask for Adrian the manager- Unlike my dealings with enterprise these people want you to come back as a customer. If you have a company they will probably bend over bakwards, not flip you the finger like a employee did to me once as I drove off the lot (saw him in my rear view, after I complained the car smelled like smoke)

By: ex-employee

ex-employee — Thu, 10 Sep 2009 03:28:34 +0000

I used to work as a management trainee for enterprise. Quitting that job was the best thing I ever did. Enterprise-rent-a-car is the most unethical, cheating, cult-like job I have ever experienced. My 1 1/2 year stint with enterprise was pure hell. I used to work 60-70 hours a week where we were not allowed to sit down except for our 30 min lunch break. We had to wear suits everyday in which we often spent much time outside washing cars because the branch managers were too cheap to hire enough staff because it would cut into their branch profits lowering their commission. The rest of us who did ALL of the leg work and manual labor received no commission we received $10/hr. Washing cars in 90-100 degree heat in a full suit was hell. One enterprise branch that I worked at decided to remodel the entire office while we worked inside the building. This was a small building so we were in the middle of the destruction and the rebuilding. Because of the 60/70 hour weeks and all of the remodeling dust and chemicals that I inhaled I got very serious pneumonia. When I expressed that I was short of breath and not feeling well I was not allowed to go to the doctor. I was told that I would have to wait until a Saturday to go to the doctor. I went early on a saturday morning so I can see a dr. and was diagnosed with very severe pneumonia. After being hospitalized and in bed for atleast 2 weeks I returned back to work. The first thing I saw upon my return was an envelope on my desk that had “write-ups” for missing too much work. There were also write-ups for being 5 minutes late 5 months prior. Sounds like retaliation to me.
I have always had lower blood pressure my entire life until working at enterprise. My blood pressure was so high that I had to take special medications. About a week or two after quitting my blood pressure was back to its low numbers. There are a million more hellish stories I could tell about working for this horrible company but I’m already worn out from typing just these few stories. Advice to those thinking about working for this company? DON’T DO IT!!

By: KC Star does expose on Enterprise Rent a Car… | a conversation about nothing

Mon, 17 Aug 2009 00:18:18 +0000

[...] I have written many times about my HORRIBLE experiences with Enterprise Rent A Car – and have yet to rent from them ever again. By the way, these posts are some of the most avidly searched posts on my website, and they rank on Google as third when you search for poor customer service with Enterprise… You can read past posts here and here. [...]

By: Dennis Joyce

Dennis Joyce — Sat, 11 Jul 2009 16:00:57 +0000

They are terrible. I Am trying in to find the email address of the CEO or VP. I make a reservation for a particular car and when I get there the car is a different class. I tell them they ran out of the type of car i reserved (keyword reserved). Well can you take the pickup truck instead? What I am a Regional Sales Manager and yes I want to drive around in a pick up truck. The cars are filthy and don’t look like they have ever been cleaned. Alot of times when I show up to pick up a car no one is even there so I wait for them to show up. Get with the program Enterprise if I treated customers the way you do I would be out of a job. I spend about 5k a year in business rentals with Enterprise. A very, very disapointed business customer.

By: Julie

Julie — Thu, 02 Jul 2009 20:15:57 +0000

I am fed up with Enterprise, again.

My car was wrecked in college after I spun off the road in an ice storm and had to leave it on the side of the highway overnight. My insurance company covered the cost of a rental for me but Enterprise wanted to put me in this tiny two-seat car. Since I had just spun off the road in my normal sized car I was NOT going to drive that little thing. I ended up having to go elsewhere to get a normal car.

After finishing school I knew a number of people who took jobs with Enterprise. I never liked how their policy was to make people wear suits when they also made them wash the cars for customers. I knew that was not a job I would take and thought the practice was ridiculous.

My current experience with them is for this July 4th holiday weekend. My husband and I planned a trip with my son and parents to visit relatives a few states away. So as not to have to take 2 cars we decided to rent a mini-van. The best deal we found was at Enterprise. After a lot of back and forth and a lot of misinformation I was able to add myself as a 2nd driver in preparation for my father to pick up the van this afternoon. My father and I have both spoken to reps at the site he’s renting from and she literally knew me by name yesterday when I called. All that only to have my father go to pick up the van today and be told that they DON’T HAVE ANY VANs. They wanted to give him some sort of jeep for 4 adults and a car seat. My parents already own a SUV so there was no way that was going to happen. They claimed they will drop off a cross-over type vehicle later today but I don’t have a lot of faith in that. And what if we had been planning to leave this afternoon?! If I rent a car for 1:00 I typically can’t wait until 4:00 to receive it.

Enterprise is back on my do not use list. Like someone else said. Others may cost a little more but I’ve never had problems with Hertz or National.