The customers isn’t always right: There’s a ton of rhetoric today about getting to know your customers, the value of surveys, and the use of focus groups – all of which, I might add, have value. Still, I believe the most business owners are also those who are the most proactive in bringing new ideas to customers.
As Henry Ford once said, “If I asked my customers what they wanted, they would have said, ‘a faster horse.’”
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| Jason Cupp: Know your Team | |
I'm a former CEO turned Kolbe Certified growth consultant, team builder and motivational speaker. I travel almost constantly, talking about everything from sales and marketing to crisis management…to clients in almost any industry. My knowledge, experience and approachability have put me in front of so many people and businesses across North America and Western Europe.
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| Jason Cupp: Know your Team | |
